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1
LeSS to Scale
Unicorns
experiences from Revolut
and Uncapped
Vaidas Adomauskas
2022-09-23
LeSS conference, Warsaw
2
How many unicorns
are out there?
3
https://news.crunchbase.com/unicorn-company-list (2022-09-18)
1403
companies
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Which Agile scaling
framework do
unicorns use?
6
https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf
7
8
9
Context:
Revolut & Uncapped
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Customers:
● Consumers: 7M -> 15M -> ±20M
● Businesses: 200k -> 0.5M -> ±1M
Employees:
● Total: 1.3k -> 2.2k -> ±5k
● Business product team: 70 -> 150 -> ?
Distributed: London, St. Petebourg,
Moscow, Vilnius, Berlin, Krakow.
www.revolut.com
11
Employes: 20 -> 120
Product team: 10 -> 55
Fully remote: Five Lessons Learned Fully
Remote, while scaling from 20 to 120+
www.weareuncapped.com
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The Million Dollar Question:
How do you Scale a
Multi-Product Business?
https://www.linkedin.com/pulse/million-dollar-question-how-do-you-scale-business-vaidas-adomauskas/
13
20220923 - Vaidas Adomauskas - LeSS conference 2022.pptx
15
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https://www.slideshare.net/vaidasa/agile-and-agile-methods-what-is-the-most-important-to-understand-to-succeed 17
18
Decentralisation (2019) -> centralisation (2020) ->
decentralisation (2021) -> ?
ROI = revenue / cost
Revolut
19
Example: build (new) banking services:
• Build basics fast -> optimise for delivery (even with bugs)
• Fix based on data -> optimise for quality (fix bugs, optimise UX…)
• Add value -> optimise for learning (customer interviews, pains, gains…)
Uncapped
20
Execution = what2 *
how
20220923 - Vaidas Adomauskas - LeSS conference 2022.pptx
22
What structure was the
most fun and efficient
you worked in?
23
Startups within startup
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“Culture follows structure” -
systems-thinking thought leader John Seddon
“Attempting to change an organization’s culture is a
folly, it always fails. Peoples’ behaviour (the
culture) is a product of the system; when you
change the system peoples’ behaviour changes.”
https://less.works/less/structure
20220923 - Vaidas Adomauskas - LeSS conference 2022.pptx
Product Owners - CEOs
29
1. Product Owner (as defined in Scrum Guide)
1. Visioner and leader (aligned with company/founders vision)
1. Line manager (team member’s career and development goals)
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https://engineering.atspotify.com/2014/03/spotify-engineering-culture-part-1/
31
https://engineering.atspotify.com/2014/03/spotify-engineering-culture-part-1/
32
https://engineering.atspotify.com/2014/03/spotify-engineering-culture-part-1/
33
https://engineering.atspotify.com/2014/03/spotify-engineering-culture-part-1/
34
https://engineering.atspotify.com/2014/03/spotify-engineering-culture-part-1/
35
https://engineering.atspotify.com/2014/03/spotify-engineering-culture-part-1/
36
KPIs - quarterly + yearly
• Company, department, team (POs accountable)
• Business numbers driven
• Attached bonuses - WARNING!!!
Revolut
Uncapped
37
OKRs - quarterly + 12 months rolling
• Company Objectives - mostly cross-department
• Key Results business numbers driven - owned by teams (POs
accountable)
• Prioritised - as we had more than advised - WARNING!!!
• Alignment tool - not used for performance management
20220923 - Vaidas Adomauskas - LeSS conference 2022.pptx
Functional managers
39
1. Hiring: skills interviews
1. Development: 1:1s, reviews etc., shared competency matrix
1. Performance reviews & promotions: 50/50 split with PO (line
manager)
20220923 - Vaidas Adomauskas - LeSS conference 2022.pptx
Splitting teams at high growth stage
43
1. Hire into existing team
1. Split team when >±9
1. Hire into both teams till ±7 (avoid small teams)
44
1. Build co-located teams to build new products failed - WARNING!!!
1. Splitting teams too early failed (many too small teams) -
WARNING!!!
Revolut
20220923 - Vaidas Adomauskas - LeSS conference 2022.pptx
Additionally to each team ceremonies
47
1. Weekly prioritisation: one company backlog
1. Weekly design review: one design system
1. Bi-weekly product demo: continuous delivery
1. Bi-weekly retrospectives: continuous improvement
1. Weekly operational meeting: operational topics
Direct, candid opinions and discussions are key
48
49
50
Were we “doing”
LeSS?
https://less.works/less/rules
(Structure, Product, Sprint)
LeSS Structure
52
• Structure the organization using real teams as the basic organizational building block.
• Each team is (1) self-managing, (2) cross-functional, (3) co-located, and (4) long-lived.
• The majority of the teams are customer-focused feature teams.
• Scrum Mastersare responsible for a well-working LeSS adoption. Their focus is towards the Teams, Product
Owner, organization, and development practices. A Scrum Master does not focus on just one team but on the overall organizational system.
• A Scrum Master is a dedicated full-time role.
• One Scrum Master can serve 1-3 teams.
• In LeSS, managers are optional, but if managers do exist their role is likely to change. Their focus shifts from managing the day-to-day product
work to improving the value-delivering capability of the product development system.
• Managers’ role is to improve the product development system by practicing Go See, encouraging Stop & Fix, and “experiments over
conformance.”
• For the product group, establish the complete LeSS structure “at the start”; this is vital for a LeSS adoption.
• For the larger organization beyond the product group, adopt LeSS evolutionarily using Go and See to create an organization where
experimentation and improvement is the norm.
LeSS Product
53
• There is one Product Ownerand one Product Backlog
for the complete shippable product.
• The Product Owner shouldn’t work alone on Product Backlog refinement; she is supported by the multiple Teams working directly with
customers/users and other stakeholders.
• All prioritization goes through the Product Owner, but clarification is as much as possible directly between the Teams and
customer/users and other stakeholders.
• The definition of product should be as broad and end-user/customer centric as is practical. Over time, the definition of product might
expand. Broader definitions are preferred.
• One Definition of Done for the whole product, common for all teams.
• Each team can have their own stronger Definition of Done by expanding the common one.
• The perfection goal is to improve the Definition of Done so that it results in a shippable product each Sprint (or even more frequently).
LeSS Sprint
54
• There is one product-level Sprint, not a different Sprint for each Team. Each Team starts and ends the Sprint at the same time. Each Sprint results in an integrated
whole product.
• Sprint Planning consists of two parts: Sprint Planning Oneis common for all teams while Sprint Planning Two is
usually done separately for each team. Do multi-team Sprint Planning Two in a shared space for closely related items.
• Sprint Planning One is attended by the Product Owner and Teams or Team representatives. They together tentatively select the items that each team will work on that
Sprint. The Teams identify opportunities to work together and final questions are clarified.
• Each Team has their own Sprint Backlog.
• Sprint Planning Two is for Teams to decide how they will do the selected items. This usually involves design and the creation of their Sprint Backlogs.
• Each Team has their own Daily Scrum.
• Cross-team coordination is decided by the teams. Prefer decentralized and informal coordination over centralized coordination. Emphasize Just Talk and informal
networks via communicate in code, cross-team meetings, component mentors, travelers, scouts, and open spaces.
• Product Backlog Refinement (PBR) is preferably done with multiple teams to increase shared learning and to exploit coordination opportunities.
• There is one product Sprint Review; it is common for all teams. Ensure that suitable stakeholders join to contribute the information needed for effective inspection and
adaptation.
• Each Team has their own Sprint Retrospective.
• An Overall Retrospective is held after the Team Retrospectives to discuss cross-team and system-wide issues, and create improvement experiments. This is attended by
Product Owner, Scrum Masters, Team representatives, and managers (if any).
55
Wrap up
More with LeSS
56
Takeaways
57
1. LeSS (LeSS is more) is very well suited for scaling high growth companies
1. Many unicorns are using structures similar to LeSS, but… work those out
organically
1. Huge opportunity for LeSS community to be more active within unicorns
1. Huge opportunity for high-growth companies to avoid “reinventing the
wheel”
58
Who will share the next
LeSS story from high
growth company?
59
Thank you!
Vaidas Adomauskas
www.agilecoach.lt

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Agile metodikos: nauja mada ar rimtas įmones konkurencingumo faktorius? by Vaidas Adomauskas, has 42 slides with 832 views.Pristatymas IT vadovamas konferencijoje "National CIO Summit 2013": http://www.itsummit.lt/ Pranešime apžvelgiama esama Agile situacija Lietuvoje ir analizuojamas krioklinio metodo "tėvo"
Agile metodikos: nauja mada ar rimtas įmones konkurencingumo faktorius?Agile metodikos: nauja mada ar rimtas įmones konkurencingumo faktorius?
Agile metodikos: nauja mada ar rimtas įmones konkurencingumo faktorius?
Vaidas Adomauskas
42 slides832 views
Agile projekto planas - kaip ji paruošti? by Vaidas Adomauskas, has 16 slides with 1433 views.Vaido Adomausko pristatymas Lietuvos Agile Dienoje 2013 (www.agilediena.lt) Agile projekto planas - kaip jį paruošti? Esi per 45 minutes paruošęs projekto planą? Sužinojęs, kiek projektas tau kainuos ir per kiek laiko jį įgyvendinsi? O komanda, vykdydama šį planą, jau po dviejų savaičių gali pristatyti veikiančią produkto dalį? Ateik į pristatymą ir visi kartu tokį planą paruošime. Agile terminais kalbant, sukursime prioretizuotą ir įvertintą produkto darbų sąrašą (product backlog).
Agile projekto planas - kaip ji paruošti?Agile projekto planas - kaip ji paruošti?
Agile projekto planas - kaip ji paruošti?
Vaidas Adomauskas
16 slides1.4K views
Agile projekto plano sudraymas by Vaidas Adomauskas, has 29 slides with 731 views.Praktinio užsiėmimo kaip iš verslo plano (business case) padaryti produkto darbų sąrašą (product backlog) medžiaga. Užsiėmimus vedžiau Agile Lietuva naudotojų grupėje Vilniuje ir Kaune. Vaidas Adomauskas www.agilecoach.lt
Agile projekto plano sudraymasAgile projekto plano sudraymas
Agile projekto plano sudraymas
Vaidas Adomauskas
29 slides731 views
Projektų valdymas besikeičiančioje aplinkoje - Agile by Vaidas Adomauskas, has 45 slides with 1121 views.Tradicinės projektų valdymo metodikos remiasi lietuvių liaudies patarlės „devynis kartus atmatuok ir tik dešimtą kartą kirpk“ principu. Jos fokusuojasi ties detaliu projekto planavimu, darydamos prielaidą, jog geras planas ir besąlygiškas jo sekimas padės sėkmingai įgyvendinti projektą. O ką daryti, jei Jūsų verslo poreikiai keičiasi greičiau nei įmanoma suplanuoti ir įvykdyti projektą? Ką daryti, jeigu klientai ateina su idėja ir projektas yra ją išvystyti (juk plano detalaus nepasirašysi, kol idėja nėra išanalizuota)? Kitaip tariant – kaip suvaldyti projektus šiandieniame pasaulyje, kuris keičiasi greičiau nei mes spėtume „devynis kartus pamatuoti“? Agile projektų valdymo metodai plačiai naudojami pasaulyje IT ir kitų sričių projektams valdyti. Jie efektyviai palaiko šiandienos greitai besikeičiančių verslo poreikių įgyvendinimą, tačiau Lietuvoje daugeliui projektų vadovų jie vis dar yra naujiena. Turinys: - kaip tradiciškai valdomi projektai ir kokias problemas tai sukelia greitai besikeičiančioje verslo aplinkoje? - kaip Agile projektų valdymas leidžia būti lankstiems ir suvaldyti projektą? - kodėl Agile projektų valdymas yra efektyvesnis? - nuo ko pradėti, norint pritaikyti Agile projektų valdymo metodiką savo projekte?
Projektų valdymas besikeičiančioje aplinkoje - AgileProjektų valdymas besikeičiančioje aplinkoje - Agile
Projektų valdymas besikeičiančioje aplinkoje - Agile
Vaidas Adomauskas
45 slides1.1K views
Agile Maturity In Lithuania - How To Measure And Who Is Leading by Vaidas Adomauskas, has 71 slides with 899 views.My talk for Agile Turas Vilnius 2012. I talk about 5 Agile maturity levels, with examples and advices how to go via them.
Agile Maturity In Lithuania - How To Measure And Who Is LeadingAgile Maturity In Lithuania - How To Measure And Who Is Leading
Agile Maturity In Lithuania - How To Measure And Who Is Leading
Vaidas Adomauskas
71 slides899 views
Vaidas Adomauskas - Kaip itikinti Jusu imone pradeti tikrai taikyti Agile by Vaidas Adomauskas, has 50 slides with 1023 views.Pranešimas iš konferencijos "Lietuvos Agile Diena 2012": www.agilediena.lt Nors Agile metodai pasaulyje aktyviai naudojami jau keliolika metų, Lietuvoje dar tik keletas įmonių rimtai juos taiko. Nenuostabu, kad vienas man dažniausiai užduodamų klausimų yra: „kaip įtikinti įmonę (vadovus, projektų vadovus, kolegas programuotojus, testuotojus), jog ir mums verta pradėti taikyti Agile metodus?“. Pranešime pasidalinsiu praktiniais patarimais ir pavyzdžiais, kurie suveikė man įtikinant pradėti rimtai naudoti Scrum kompanijose Lavasoft ir Adform. Taip pat pasidalinsiu pavyzdžiais surinktais iš Agile projektų valdymo mokymų įmonėse – ką jos bandė ir kaip joms pavyko pereiti nuo noro iki tikro Agile metodų naudojimo.
Vaidas Adomauskas - Kaip itikinti Jusu imone pradeti tikrai taikyti AgileVaidas Adomauskas - Kaip itikinti Jusu imone pradeti tikrai taikyti Agile
Vaidas Adomauskas - Kaip itikinti Jusu imone pradeti tikrai taikyti Agile
Vaidas Adomauskas
50 slides1K views
Agile Product Management With Product Developed By Many Teams v2 by Vaidas Adomauskas, has 44 slides with 1037 views.Slides for talk presented at Agile Riga Day 2012. Full description: http://www.agilerigaday.lv/schedule/product-management-in-agile-organization-with-product-developed-by-many-teams
Agile Product Management With Product Developed By Many Teams v2Agile Product Management With Product Developed By Many Teams v2
Agile Product Management With Product Developed By Many Teams v2
Vaidas Adomauskas
44 slides1K views
Judrus (Agile) projektu valdymas by Vaidas Adomauskas, has 75 slides with 1171 views.Vaido Adomausko paskaitos Judrus (Agile) projektų valdymas skaidrės. Ši kviestinė paskaita buvo skaitoma universitetų studentams. Kviestinės paskaitos buvo Adform bendradarbiavimo su Universtitetais projekto dalis.
Judrus (Agile) projektu valdymasJudrus (Agile) projektu valdymas
Judrus (Agile) projektu valdymas
Vaidas Adomauskas
75 slides1.2K views
Starting Agile in a Company by Vaidas Adomauskas, has 48 slides with 1233 views.The document provides tips for organizing teams, projects, and support when adopting Agile in a company. It recommends splitting the organization into cross-functional feature teams and creating a backlog of prioritized product features for each team to work on. Teams should be kept together permanently to become high-performing. Support work should also be planned and prioritized in the backlog instead of handled reactively to reduce fires and bugs. The document stresses starting the transition now with courage and external help if needed.
Starting Agile in a CompanyStarting Agile in a Company
Starting Agile in a Company
Vaidas Adomauskas
48 slides1.2K views
Product Management With Product Developed By Many Teams by Vaidas Adomauskas, has 36 slides with 980 views.Presentation for my talk at ALE 2011 conference in Berlin, 2011-09-07. I talked about Product Management in Agile organization with product developed by many teams. In the talk i covered 4 main topics: organizing teams, getting Product Owners, planning cross team features, and fitting research into all of this.
Product Management With Product Developed By Many TeamsProduct Management With Product Developed By Many Teams
Product Management With Product Developed By Many Teams
Vaidas Adomauskas
36 slides980 views
Projektų valdymas besikeičiančioje aplinkoje - Agile by Vaidas Adomauskas, has 45 slides with 1121 views.Tradicinės projektų valdymo metodikos remiasi lietuvių liaudies patarlės „devynis kartus atmatuok ir tik dešimtą kartą kirpk“ principu. Jos fokusuojasi ties detaliu projekto planavimu, darydamos prielaidą, jog geras planas ir besąlygiškas jo sekimas padės sėkmingai įgyvendinti projektą. O ką daryti, jei Jūsų verslo poreikiai keičiasi greičiau nei įmanoma suplanuoti ir įvykdyti projektą? Ką daryti, jeigu klientai ateina su idėja ir projektas yra ją išvystyti (juk plano detalaus nepasirašysi, kol idėja nėra išanalizuota)? Kitaip tariant – kaip suvaldyti projektus šiandieniame pasaulyje, kuris keičiasi greičiau nei mes spėtume „devynis kartus pamatuoti“? Agile projektų valdymo metodai plačiai naudojami pasaulyje IT ir kitų sričių projektams valdyti. Jie efektyviai palaiko šiandienos greitai besikeičiančių verslo poreikių įgyvendinimą, tačiau Lietuvoje daugeliui projektų vadovų jie vis dar yra naujiena. Turinys: - kaip tradiciškai valdomi projektai ir kokias problemas tai sukelia greitai besikeičiančioje verslo aplinkoje? - kaip Agile projektų valdymas leidžia būti lankstiems ir suvaldyti projektą? - kodėl Agile projektų valdymas yra efektyvesnis? - nuo ko pradėti, norint pritaikyti Agile projektų valdymo metodiką savo projekte?
Projektų valdymas besikeičiančioje aplinkoje - AgileProjektų valdymas besikeičiančioje aplinkoje - Agile
Projektų valdymas besikeičiančioje aplinkoje - Agile
Vaidas Adomauskas
45 slides1.1K views
Product Management With Product Developed By Many Teams
Product Management With Product Developed By Many TeamsProduct Management With Product Developed By Many Teams
Product Management With Product Developed By Many Teams
Vaidas Adomauskas
 

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