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Munich, 2019
Jurgen De Smet, Michal Donát
Y SOFT LeSS ADOPTION
THE GOOD, THE BAD & THE UGLY
2
July 2017
Y SOFT LeSS ADOPTION
September 2019
3
4
• 9 component teams
• ~75 backlogs
• 1 PO per 1-2 team(s)
• Architects working as technical PO
• Project managers
• Fights between Waterfall, Scrum, Kanban, EVO, …
Y SOFT R&D 11/2016
5
• Isolated part of the product
• Separate company
• Shared codebase with the rest of SafeQ
• 2 teams (Frontend & Backend) – 14 people
• 2 team leads
• 1 product manager
• 1 engineering manager
SCANNING
6
July 2017
Y SOFT LeSS ADOPTION
7
Feature teams
8
9
10
11
12
• Removed management layer
• Removing “but” from
Scrumbut
• Incredible support from VP
• PO with strategy and vision
• Community of Scrum
masters
• Firewall around the team • Cultural pushback
• Fear of failure in the team
13
July 2017
Y SOFT LeSS ADOPTION
14
July 2017
Y SOFT LeSS ADOPTION
Demo team in Scrum
15
July 2017
Spring 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
16
VP LEVEL ATTENDING CLP
17
• VP level attended CLP
• Co-friends since June 2019
• Co-Learning helped us
convince the board
• Aleš is our biggest supporter
across the company
• Continuously failing
communication
• We designed metrics but
didn’t go live with them
18
July 2017
Spring 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
19
July 2017
Spring 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
20
July 2017
Spring 2018
Summer 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
21
• Multi-Layered for a reasonably small organization
• No clear PO - firefighting organization
• 898 build plans in total
• A lot of item statuses available for workflow
EXAMPLES
ASSESSMENT FROM CO-LEARNING
22
DAY 1 – WORKING WITH EXECUTIVES
23
CURRENT ORGANIZATION
24
THE GOOD & THE BAD
25
POSSIBLE NEW ORGANIZATION
26
ACTIONS
27
BEERS OF COURSE
28
DAY 2 – LESS SIMULATION
29
REFINEMENTS
30
UNDERSTANDING CUSTOMERS
31
BUILDING
32
REFACTORING
33
REVIEW
34
VOLUNTEERS CONTINUED
35
FEATURE TEAM ADOPTION MAPS
36
EXTRACTING PREPARATION NEEDS
37
CELEBRATE 2 INTENSE DAYS
38
39
• We have product definition!
• No official change team
• Only volunteers
• Lots of people involved
• Poorly communicated
preparation goals
• Nobody wanted to be PO
• People appeared and
disappeared
40
July 2017
Spring 2018
Summer 2018
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
41
July 2017
Spring 2018
Summer 2018
Technical assessment
Initial workshops
Lots of activity
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
42
July 2017
Spring 2018
Summer 2018
Autumn 2018
Technical assessment
Initial workshops
Lots of activity
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
43
TECHNICAL WORKSHOPS
44
• We went from zero to many in no time
• Some of them used by subject matter experts as way to control work
• Most of them without idea how to work as CoP
• Webinar from Co-Learning was game changer
• Security team transformed to CoP with strong vision and strategy
COMMUNITIES OF PRACTICE
45
Feature team Feature team Feature team PO Group
Product
Security CoP
46
• Introducing personal
responsibility
• We focused on influencers
• Open space in every location
• Involvement of PR guys
• Security CoP as role model
• VP of Product management
as PO
• Continuously failing
communication
• VP in charge is leaving 3
weeks before the Flip
• People appeared and
disappeared
• Huge cultural pushback
• Decision to postpone flip
47
July 2017
Spring 2018
Summer 2018
Autumn 2018
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
48
July 2017
Spring 2018
Summer 2018
Autumn 2018
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
49
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
50
51
• 4 days
• 82 YSofters
• Co-Learning
THE FLIP
DAY 1
FLIP
53
OPENING
54
RESPONSIBILITY PROCESS
55
PRODUCT VISION AND STRATEGY
56
INITIAL PRODUCT BACKLOG REFINEMENT
57
MOB DOCUMENTING
58
150 ITEMS IN 50 MINUTES
ESTIMATING BACKLOG
59
150 ITEMS IN 50 MINUTES
ESTIMATING BACKLOG
DONE
60
CELEBRATION
DAY 2
FLIP
62
DEFINITION OF DONE
63
GOODBYE OLD TEAMS
64
PERSONAL CHARACTER SHEET
65
EVEN MISSING ONES ARE WITH US
66
• Collocated team
• Size 6-10 people
• Deliver as much PBI independently as possible
• High diversity of skills and personalities
• Only team members, Scrum masters and managers continue
TEAM SELF-DESIGN
67
“FORCED” SOCIALIZING
68
EVENING FUN
DAY 3
FLIP
70
TEAM SELF-DESIGN
71
TEAM IDENTITY
72
WORK AGREEMENTS
73
LOTS OF FUN
74
L4 SUPPORT TEAM
75
BUG MATRIX
76
CustomerImpact
PO decides Daily Scrum Jump
Keep Next Sprint Daily Scrum
Keep Keep Next Sprint
Bug severity
BUG MATRIX
DAY 4
FLIP
78
SPRINT PLANNING
79
OUR FIRST COMMON SPRINT GOAL
80
SPRINT PLANNING 2
81
DANCING CHALLENGE
Tato fotka od autora Neznámý autor s licencí CC BY-SA
82
NEW BEGGINING
83
• Strong statement from
C-level about importance of
change
• Transparency of single PBL
• Bug matrix
• Feature teams
• L4 support team
• Roadmap was confirmed 30
hours before the Flip
• Fail with DoD
• Culture of chitchatting
84
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
85
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
86
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
September 2019
87
FIRST SPRINTS
88
• Blame LeSS for our old
pains
• Weak product strategy and
vision
• Face slap from poor CI
• Management pushing
efficiency
• Roles dysfunctions filled by
Scrum masters
• Underestimated effects of
the change to the whole
company
• Larman’s laws are true
• Old pains suddenly very
visible
• We are delivering whole
product increments
• Higher focus
• R&D is not blackbox
anymore
89
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene
September 2019
90
July 2017
Spring 2018
Summer 2018
Autumn 2018
January 2019
Technical workshops
Flip postpone
Technical assessment
Initial workshops
Flip
Y SOFT LeSS ADOPTION
Demo team in Scrum
We have decision
Co-Learning on scene LeSS conference
September 2019
91
• Everybody can be enabler with inspirational vision
• You need strong support from execs
• Extreme transparency is a must
• You need external help to help with internal conflicts
• Politics is your good friend and worst enemy
• System modelling is your best friend
• Communication, communication, communication…
• Many failures will happen, don’t take them personally
PERSONAL LESSONS LEARNED
Visit us at www.ysoft.com
THANK YOU!

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