Personal Profile


Milano, Италия

Case Studies Owned

I’m an enthusiast senior Software Engineer.

My resume says that I lead, coach,inspire and try to orient enterprises toward customer satisfaction.

Same resume will not say that is because of hard work, passion, discipline, experiments, many failures and learnings.

My way of being is based on few holistic values and principles, well represented into the Agile Manifesto.
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Francesco works at UniCredit SPA, Milan based. He started serving Central East Europe Division as Enterprise Agile Coach. Today he is Agile Practice Lead, being part of the Group Transformation Office. His role is to help the Group to achieve Business Agility in order to compete in the digital era, evolving in a fully customer-centric digital ecosystem.
He is focusing on different initiatives aiming to transform the whole Organization (IT, HR, Business,Finance, Risk, Operations, …) toward customer centricity, while keeping the Bank safe and under control.


Formerly, he served ING Bank Italy, as Chief Transition Officer, in charge of the Agile transition. He was among the top global contributors of the ING’s “One Agile Way of Working” framework.


Francesco is naturally attracted by digital transformation initiatives, such as innovative mobile payments, PSD2 opportunities, new mobile services, BlockChain experiments aimed to improve competitive advantage in the Bank’s digital ecosystem.


Formerly, Francesco worked extensively in the Telecommunication industry. He had the opportunity to grow thanks to Alcatel-Lucent, Italtel SpA and Hewlett-Packard Enterprise.
In HPE, he served as Strategist, in Global Team for the NFV (Network Function Virtualization) market, contributing in introducing the Agile as key enabler for state-of-the-art projects.


In Italtel, he served as Head of the Product Development (250+ people), where he led the Lean/Agile transformation program. Then, Francesco has been appointed Head of the Agile Innovation Lab & IPR, with the focus on Innovation, Funded Programs (i.e. Horizon2020),  partnerships with universities (i.e. MIP, University of Pavia, University of Sannio) and with several hi-tech startups. Several of the realized proof-of-concept are, today, real products on the market.


Being among the cloud early-adopters, Francesco redesigned both, the products architecture and the value proposition. With a great ability to execute, he drove the company in the achievement of the “Visionaries” position on the Gartner’s Magic Quadrant for the Session Border Controllers.


With 15+ years of experience in Agile (CSM, CSP, CSPO, LeSS Candidate Trainer), Lean, coaching, he is a well-known and active member of several user groups about Agile, Lean, DevOps, System Thinking, Coaching where he shares experience and improves his own skills. Thorough activities he helps to divulgate the Lean & Agile Culture.


Francesco is founder of the Italian Agile Group (2011, ScrumAlliance.org).
Francesco is Large-Scale-Scrum Candidate Trainer in Italy, having implemented a real Agile transformation in Italtel, since 2012 (Case study on the official LeSS website: https://less.works/case-studies/italtel.html).


Since 1990, Francesco worked extensively as code-warrior on several ICT projects. His work has
focused on Software Engineering, multimedia platforms (web-TV, web-gaming, IPTV, digital signage, Content Delivery Networks, Content Management Systems), Banking Projects (CoreBusiness, Regulatory, Digital Payments).


Francesco Sferlazza holds an Executive Master in CIO (ELIS ICT Management & MIP Politecnico di
Milano – School of Management, Awarded as Best Project work 2012) and a degree in Computer Engineering from the University of Naples Federico II.
Being a visionary and a native innovator, Francesco enjoys in contributing in several public events, where he is pleased to be regularly invited.