An experienced Global Services Business Leader, who is highly organized, strategic, passionate and dedicated in driving Customer eXperience transformation through Strategy, Culture, Technology, Services and Operations; who firmly believes that Customer eXperience is the common thread towards Successful Business Outcomes. Energized to transform & evolve businesses through service-centric, human-centred & innovative culture to enable high growth & market capture strategy, and have a unique ability to instill that knowledge and interest into colleagues and team.
High growth-mindset and interest in current and evolving Technologies and Leadership Methods for Strategy Management, Design, Transformation & Transition, Operations and Continuous Improvement.
With over 21 years of experience in Government, ICT & High-Tech Industries; of which 14 years in technical (Infra, Software & DevOps), operations (CAPEX/OPEX @ US$7M) and sales leadership (P/L @ US$22M). Built and led high performance teams of up to 56 staff Globally - including multi-disciplined & highly geographically dispersed multi-layered team Management. Brings an unmatched track record of Customer eXperience from Services-Led Consultative Selling to Customer Service & Support (Pre to Post Sales) i.e. Consulting, Professional, Managed, Client, Customer Care & Support Services. Highly proficient in Business, Operations and Service Management.
Leadership style focuses on humility, having fun in workplace, self-organized team (for agility), highly hands-on, loves developing talents to realize their full potential, tight integration, challenging status quo for improvements, entrepreneurship, innovation through design thinking, problem-solving through Systems thinking, transparency, truth-to-power, partnering and communications with cross-functional departments and stakeholders to enable successful customer outcome.
Comes with an enormous love of people, and an all-consuming desire to positively impact the world.